FAQ

General information

What time are check-in and check-out?

What are the reception hours?

What languages are spoken at the reception?

Where is [brand name] and how can I/we reach it?

Is parking available at the property?

Is the property equipped with an elevator?

What accessibility features does the property have?

Is Wi-Fi available at the property?

Are pets welcome?

Do you provide luggage storage service?

What amenities are the rooms equipped with?

Is a city tax required?

What credit cards are accepted?

Check-in/Check-out

How does check-in work at the property?

Is early check-in possible?

Is late check-out possible?

What are the reception hours?

Property & Services

Is there a transfer service to/from the property?

Is there a charging station for electric cars?

Are children allowed at the property?

Does the property have a private beach?

Do you offer beach towels?

Rooms

Are baby cribs and cots available?

Are rooms accessible?

Breakfast

Is breakfast included?

What time is breakfast served?

Where is breakfast served?

What type of breakfast is served?

Are gluten-free, vegetarian or vegan options available?

Restaurant & Bars

Is there a restaurant at the property?

Are gluten-free, vegetarian or vegan options available?

Is there a bar at the property?

SPA, Pool & Gym

Is there a SPA/wellness center at the property?

What are the SPA/wellness center hours?

Do you provide a SPA kit?

Is there a pool at the property?

What are the pool hours?

Do you provide pool towels?

Is a gym available at the property?

What are the gym opening hours?

Activities, Experiences & Events

Is a concierge service available?

Do you arrange tours and excursions in the surrounding area?

Is it possible to arrange weddings or private events?

Payments and Cancellations

What is your cancellation policy?